Order
How do I place an order?
Select your products, add them to your cart, and complete checkout. You will receive an order confirmation email shortly after purchase.
Can I change or cancel my order?
Orders are processed quickly. If you need to make changes, contact us as soon as possible at cs@anuashop.us
. Changes cannot be guaranteed once processing begins.
Shipping & Delivery
When will my order ship?
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). During peak periods, processing may take a little longer.
What is the processing time?
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays.
How long does shipping take?
Estimated delivery times:
- United States: 2–14 business days
- International: 2–15 business days
Delivery times may vary due to customs procedures or local carriers.
Will I receive tracking information?
Sim. Assim que seu pedido for enviado, os detalhes de rastreamento serão enviados para o endereço de e-mail fornecido no momento da compra. Você também pode consultar o status a qualquer momento pelo https://anuashop.us/apps/17TRACK
Customs & Duties
Will I need to pay customs fees or import taxes?
Customs duties or import taxes may apply depending on your country’s regulations. These charges are determined by local authorities and are the customer’s responsibility.
Returns & Refunds
What is your return policy?
We accept return requests within 7 days of delivery for unused and unopened items in their original packaging.
How do I request a return?
To request a return, please contact cs@anuashop.us
with your order number and reason for the request.
When will my refund be processed?
Refunds are processed within 5–10 business days after the returned item is received and approved. Refunds are issued to the original payment method. Shipping fees are non-refundable.
Payments & Security
What payment methods are accepted?
We accept major credit cards and other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted and secure payment gateways. We do not store payment details on our servers.
Customer Support
How can I contact customer support?
If you have any questions about your order, shipping, or returns, please contact us at:
📧 cs@anuashop.us
We respond during business hours as quickly as possible.
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