Shipping Policy

1) Processing Time

Orders are typically processed and shipped within 1–3 business days (Monday to Friday, excluding holidays).
During peak periods or promotional events, processing times may be slightly extended.

2) Domestic Shipping (United States)

Shipping Cost

Free standard shipping on orders $80 and over (after discounts, excluding taxes).
A flat rate of $6.99 applies to orders up to $79.99.
Shipping rates for Alaska, Hawaii, and U.S. territories may vary and will be calculated at checkout.

Carrier & Delivery Time

Carriers: UPS, USPS, or another trusted logistics partner.
Estimated delivery time: 3–7 business days, including processing time.

3) International Shipping

Countries & Regions We Ship To

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

Shipping Cost

International orders are shipped with a flat-rate shipping fee of $6.99.
Free shipping is available on international orders over $80 (after discounts, excluding taxes).
Final shipping costs are calculated and displayed at checkout.

Carrier & Delivery Time

International orders are shipped via DHL or another international logistics partner, depending on destination and availability.
Estimated delivery times vary by country and will be shown at checkout when available.

4) Order Tracking

All orders include tracking.
Once your order has been shipped, you will automatically receive a tracking number by email.
Tracking updates may take a few days to appear while the package is in transit between facilities.

5) Duties, Taxes & Customs (International Orders)

Customs duties, import taxes, and handling fees are not included in the product or shipping price.
Any applicable charges are determined by local customs authorities and are the customer’s responsibility.
Customs regulations vary by country.

6) Address Changes & Order Modifications

If you need to update your shipping address, please contact us as soon as possible with your order number.
Address changes or order cancellations are only possible before the order has been packed or shipped.

7) Delivery Notes

Please ensure your shipping details are complete and accurate at checkout.
If you experience any issues with delivery or tracking, our support team will be happy to assist.

📩 Customer Support: cs@useanua.us