Heartleaf Pore Control Cleansing Oil

Shipping

• Free tracked shipping, subject to the terms outlined in our Free Shipping Policy.
• Processing time: orders are dispatched within 1-3 business days after payment confirmation.
• Delivery time: typically 3-12 business days, depending on the delivery location.
• Order tracking: once your order is shipped, you will receive a tracking number by email to follow the shipment until delivery.
• Transparency: no hidden fees or additional charges.

Returns & Refunds

We want you to feel confident shopping with us. If something doesn’t go as expected, we’re here to help.

• Request period: you may request a return or refund within 14 days of receiving your order.
• Return shipping: return shipping costs are the customer’s responsibility. For orders with free shipping, the original shipping cost may be deducted from the refund.

Refund Process

• Once we receive and inspect the returned item, we will notify you regarding the refund approval.
• Approved refunds are issued to the original payment method within 10 business days.
• Processing times may vary depending on your bank or credit card provider.

📩 Need help? Contact our team at cs@anuashop.us
— we’ll be happy to assist you.