Shipping
- Free tracked shipping, subject to the terms outlined in our Free Shipping Policy.
- Processing time: orders are dispatched within 1-3 business days after payment confirmation.
- Delivery time: typically 3-12 business days, depending on the delivery location.
- Order tracking: once your order is shipped, you will receive a tracking number by email to follow the shipment until delivery.
- Transparency: no hidden fees or additional charges.
Returns & Refunds
We want you to feel confident shopping with us. If something doesn’t go as expected, we’re here to help.
- Request period: you may request a return or refund within 14 days of receiving your order.
- Return shipping: return shipping costs are the customer’s responsibility. For orders with free shipping, the original shipping cost may be deducted from the refund.
Refund Process
- Once we receive and inspect the returned item, we will notify you regarding the refund approval.
- Approved refunds are issued to the original payment method within 10 business days.
- Processing times may vary depending on your bank or credit card provider.
📩 Need help? Contact our team at cs@anuashop.us
— we’ll be happy to assist you.